Terms and Conditions
TERMS AND CONDITIONS
Bookings at Maesgwyn Holiday Lets are subject to the following terms and conditions as agreed to at the time of booking.
THE CONTRACT
A contract between you and us (the owners of Maesgwyn Holiday Lets) will come into existence when we receive a deposit for the booking and accept your booking by issuing a confirmation booking form for the holiday. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
Bookings cannot be accepted from persons under eighteen years of age.
DEPOSITS AND PAYMENTS
A non-refundable deposit of 30% of the holiday price is payable at the time of booking.
The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the deposit will be forfeited.
Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge.
CANCELLATIONS AND AMMENDMANTS
Once you have booked your stay, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel please contact us immediately.
If you cancel, for whatever reason (including medical and weather related including COVID) then no refund of the deposit will be due, and within six weeks of the holiday no refund of the full balance is due. We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
If you need to swap to an alternate date,that may be possible but we would need to know as soon as possible to fill the booking. An additional charge may apply due to the different seasons being priced differently. If we cannot fill the booking then the above statement applies with regards to cancellation.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday or re-schedule your holiday to another date or another property. Our liability for cancellation will be limited to payments made to us.
HOUSE RULES
The number of persons using the accommodation at any time must not exceed 10 (+2 cots) in the farmhouse and 4 (+1 cot) in the barns and 2 in the pods. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
All properties are no-smoking inside including e-cigarettes.There are ashtrays and sand buckets outside for your use.
Pets are welcome but limited to 3 to the farmhouse and 2 to the barns and 1 in the pods unless agreed otherwise. They must remain downstairs and off soft furnishings.
Tenancies commence at 15.00 (farmhouse and pods) and 16.00 ( barns) unless otherwise agreed and guests are required to vacate the apartment by 10am (farmhouse and pods) and 11am (barns) on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Wi-Fi is available (at no extra cost) subject to technical availability.
All inventory must remain in the property it was in at arrival and not be taken to another property.
If the hot tub needs emptying or refilling during your stay a £50 charge will be issued to the party.
On departure, keys must be returned to the key safe. In the event that any keys issued are not returned at the end of your stay then the cost of replacement will be charged to you.
OTHER INFO
We (the owner) reserve the right to refuse a booking without giving any reason.
We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. We do not usually charge for minor damages but we may send you an invoice for repairs if the damage or breakage is significant.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by us.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house
